Frequently Asked Questions & Answers
When will i get my order?
Our products are manufactured, prepared and delivered to you on demand-basis. For orders within the UAE, delivery will take up to 2-4 days. For orders within the GCC, shipping will take up to 6-10 days. You can keep track of your order as we will be sending you updates via email!
What are our Refund & Exchange policies?
If your order has been placed for 6 hours or more, you will not be able to get it refunded. For orders within the 6 hour time frame, you can email luvletterae@outlook.com to issue a refund and our team will get in touch with you. On the other hand, our exchange policy is applicable to the following:
♡ Product is not the right size
♡ Product arrived damaged
How long does it take to get a response from the Luv Letter team?
You can expect a response within 24-48 hours.
Can I change the delivery address?
Yes. You can send an email to luvletterae@outlook.com to request changing the address of delivery for your order. You can also inform the courier once they get in touch with you. However, this can cause a delay of 24-48 hours as they might have to assign another courier to deliver your order based on the city and/or area you live in.